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The journey of this whole business really has a neat and pretty humble beginning. Myself personally have over 15 year’s experience in the bicycle industry. I started at a young age working in a very successful brick and mortar bike shop, and was very fortunate that the owner kind of took me in. It was at that bicycle shop where I have learned stuff that I really still use to this day. My mom and dad bought me some of my first bicycle specific tools at around age 13-14, a few of which I actually still use every day. There were so many things I learned along the way, that I never dreamed that I would use to operate this business.
The whole concept of Fetty’s Cycle Service really started organically when several years ago some of my very good customers NOW, caught wind that I was knowledgeable with bikes. I would either pick the bikes up and take them with me or work on them onsite with what was a pretty small mobile operation compared to what we have now. For the First year, I was super fortunate for some of those really good customers to carry me thru.
After that first year I really saw the potential in this business. I knew that customers loved not having to take their bikes back and forth to the bike shop. And I knew that I really enjoyed traveling around and meeting new customers, getting to work on bikes and helping folks get to enjoy their bikes and cross something off their list with minimal effort on their part. We are really just changing the way that folks view what a bicycle shop can be.
Since those first days, we have evolved to now operate out of our fully equipped Ford Transit connect van. We have greatly expanded our website and our online booking platform. You can always give us a call or text, but a great feature about this is that you can go online any time and book an appointment to get your bikes serviced on your schedule. Estimates are most usually free. We are fully stocked with parts to repair most any bike. We carry everything from tires and tubes, to brake pads, Chains, water bottles, flashy safety lights and tons more inventory.
Like I mentioned, we do sell new bikes from Raleigh and Diamondback and a few smaller brands as well as racks for your car to carry the bikes. One common question we get is how are you going to sell me a bike at my house that fits me correctly? Once the customer calls, we will discuss things like height, weight, riding style and budget. I will then take a few models out of my inventory and bring them to you. We can discuss then more details and get you the best bike for you. I will get you fitted correctly and you have a new bike ready to enjoy!
Really the biggest takeaway from this business is service and convenience, if nothing else. Over the years and the relationships I have developed, I have really grown to take the customers satisfaction personally. The only real complaint we get is that folks wish they would have found us sooner. Usually once a customer uses us, they don’t go back to the traditional way. As long as my customers are satisfied and they keep spreading the word, I am confident we will be around for a long time.